FAQ

WHAT IS YOUR REFUND POLICY ON FESTIVAL TICKETS? 

All ticket sales are final except in the situation of full event cancellation by Folk On The Rocks. 

For ticketing assistance, please contact Bran Ramsey, FOTR’s Ticketing Manager at bran@folkontherocks.com.

Subject to the provisions below for event cancellation, there are no exchanges or refunds once the tickets have been purchased. No exchange or refund will be issued if a festival performer is changed or if their performance is cancelled, rescheduled or delayed. 

In the event of a full event cancellation, Folk On The Rocks will offer refunds and will inform ticket buyers through its official website and social media platforms about procedures for obtaining a refund.

WHAT FACILITIES ARE AVAILABLE ON SITE?

  • A food concession area featuring a wide variety of cuisine for all tastes!
  • Free Water Tanks across the site (to refill your water bottles)
  • Washrooms are available throughout the festival site and are marked on all our maps (online, in our mobile app and onsite)
  • ATM Machines (outside the Main Entrance, in the Beer Garden and at the Merch Booth). We prefer that folkers go cashless this year!
  • Breastfeeding Tent (see this year's map for location)
  • Information and Lost & Found Tent (inside the gates, near the front entrance)
  • First Aid Tent (location TBA)
  • Mobile Phone Charging Station (in the food concession area)

WHAT SHOULD I KEEP IN MIND BEFORE COMING TO FOLK?

  • Bring sunscreen and something to cover up with if it gets too hot or a little chilly!
  • Bring a water bottle! We have free water tanks across the site for you to stay hydrated.
  • Buy your drink tickets at the start of the day to beat the line-ups!
  • …but pace yourself - there’s a lot of daylight to stay awake through! 
  • Go cashless -- bring your credit and debit cards!  
  • There are no lifeguards at the lake. Swim at your own risk.
  • This goes without saying, but bring bug spray. Lots of it. *Please note FOTR does 'fog' the site to help reduce the mosquito population during the festival.
  • Dance in your bare feet by all means, but watch out for glass. We do our best to clean the site pre-Festival, but smaller pieces might go unaccounted for.
  • If you need help or have a question, go to our information booth or ask a volunteer!

IS THERE CAMPING AVAILABLE ON SITE?

Camping is not available at the FOTR site.  Fred Henne Park is the closest campground, a short drive down Highway 3 will get you to our site. You can book a reservation at www.campingnwt.ca

WHAT'S THE BEST WAY TO GET TO FOLK?

Bus! Buses will run throughout the festival, stopping at multiple locations in Yellowknife. The 2024 Bus Schedule is available here and in our free mobile application.

Bike! We encourage people to bike to Folk On The Rocks! Bikes can be locked by the main gate in the car park, on our big beautiful bike courtesy of Polar Welding.

Taxi - Taxis drop off at the main gate, but pick up out on the Highway. If you have mobility issues, please let our gate volunteers know on your arrival, and our support team will come meet you at the gate to get you where you need to go!

Car - Parking is limited on site. We encourage people to use other modes of transportation to get to the festival, such as the bus or biking. Do not park on the highway - you will be towed. Please do not drink and drive! 

ARE PETS ALLOWED ON SITE?

We love dogs, but for the safety of our furry friends and our guests, FOTR does not allow pets on site.

WHAT ARE THE FESTIVAL RULES?

  1. No outside alcohol - bags will be checked!
  2. Over 19's only in the Beer Garden - everyone’s IDs will be checked. We ask EVERYONE to bring their ID.
  3. No drugs or weapons.
  4. You must wear your wristband at all times. If you are found without a wristband, you will be asked to leave.
  5. No littering - leave no trace!
  6. Upon entering the site you automatically agree to our Safe Space Policies (listed below). Breaking these rules may result in removal from the festival. Take care of each other!
  7. Recycle and compost wherever possible and help us keep FOTR a green festival!

WHAT ARE THE MERCH BOOTH HOURS?

The merchandise booth will close one half hour after the last set begins each day. 

WHAT ARE THE BEER GARDEN HOURS?

The 2024 NWT Brewing Beer Garden hours are the following:

  • Friday, July 19th - 7:00pm to 2:00am (for Warm The Rocks)
  • Saturday, July 20- 1:30pm to 2:00am
  • Sunday, July 21th - 1:30pm to 9:30pm 

WHAT IS WARM THE ROCKS?

Warm The Rocks is our Festival kick-off party! This year's Warm The Rocks is in two parts:

  • Warm The Rocks at Somba K’e, 12:00pm to 8:00pm: Free live performances for all ages in the park.
  • Warm The Rocks at Long Lake. Doors at 7:00pm-2:00am. Live performances in the NWT Brewing Beer Garden. Must be 19+ to attend. For the first time we're selling Warm the Rocks (Long Lake) tickets online, separately from the Weekend passes! You can still buy the combo Warm the Rocks-Weekend Pass, but now you also have the option of purchasing these separately for $40! Tickets will be $50 at the door.

WHAT TIME DOES THE FESTIVAL START?

Gates open on site at noon on Saturday and Sunday. 2024 schedule: https://folkontherocks.com/2024schedule

WHEN IS THE FESTIVAL IN 2024?

Folk On The Rocks Festival is July 19th-21th, 2024.

HOW ARE TICKET PRICES DETERMINED?

When you purchase your ticket to Folk On The Rocks that money goes directly towards the costs to run the festival. Those costs include site repairs and improvements, artist fees and travel, food and supplies for our volunteers, sounds and technical costs, and community outreach programs. 

IS THERE WATER AVAILABLE ON SITE?

Yes! Folk On The Rocks has several tanks of clean potable water available across the FOTR site. These tanks have easy to use taps for filling your water bottle. We encourage all Festival attendees to bring their own reusable bottle and stay hydrated!

WHAT CAN I AND CAN’T I BRING TO FOLK ON THE ROCKS? 

Basically no drugs, outside alcohol or weapons. It’s totally fine to bring your own snacks if you prefer (our front gate team will check your bags upon entry). Feel free to bring blankets to sit on too.

IS THE FOLK ON THE ROCKS FESTIVAL A FAMILY FRIENDLY EVENT / AGE RESTRICTIONS? 

Yes! FOTR is a family friendly festival. We have a children’s stage and children 12 and under get in free. 

LOST PROPERTY? 

Can be retrieved at the Lost & Found during the festival and will remain in the FOTR Office for two-weeks following the festival. After two-weeks all found items will be donated.

CAN I LEAVE THE EVENT SITE AND THEN COME BACK? 

Yes! But please keep your wristband on. Without your wristband you will not be able to re-enter.